Right of Withdrawal

Returns & Withdrawal Policy

Right of Withdrawal (for online purchases only)

According to Law 2251/1994 on Consumer Protection, if the customer is a natural person and the purchase was made remotely (through our e-shop), he has the right to withdraw from the contract within 14 calendar days from the day of receipt, without requiring justification.

To exercise the right of withdrawal:

• The product must not have been used beyond the necessary testing, i.e. as it would be tested in a physical store.

• It must be in its original condition and packaging, along with all accompanying items (e.g. manuals, cables, gifts, etc.).

• The customer assumes the cost of return.

The declaration of withdrawal can be sent by email to the address info@djmania.gr or the standard withdrawal form can be used.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

• Products that have been specially manufactured or modified upon order.

• Sealed sanitary items (e.g. headphones, microphones, in-ear monitors) that have been unsealed.

• Sealed software or digital media (e.g. activation codes, DAW software) that have been unsealed or activated.

• Products that have been used in a manner that goes beyond simple testing and show damage or traces of installation.

In the above cases, the withdrawal request may be rejected or there may be a proportional reduction in the returned value.

In-Store Purchases

For purchases made at our physical store, the right of withdrawal (Law 2251/1994) does not apply.

Product returns are accepted only within 10 calendar days from the date of purchase, and only if all of the following conditions are met:

  • The product is unused and shows no signs of damage.
  • The security seal and original packaging are intact.
  • The purchase receipt is provided.

Returns are not accepted for products that:

  • Have been used or show signs of installation/wear.
  • Were specially ordered for the customer (e.g. custom orders or items not part of our regular stock).