Warranties - Service
SERVICE POINT OPERATING SCHEDULE DURING AUGUST
KOTSIFAS A. & SIA E.E. – AUDIO & VISION - Closed from 10 to 21 August
BESCON – BESSAS KONSTANTINOS - Closed from 10 to 23 August
VT ELECTRONICS – TRIANTAFYLLOU VANGELIS - Closed from 10 to 31 August
STAMATIS DIMITRIS - Closed from 10 to 31 August
DKS – DOUKIS KONSTANTINOS -Closed from 3 to 21 August
For devices that present technical issues, please contact one of the authorized Service Points listed below to receive coverage under the Commercial Warranty. Each Service Point can provide you with all the necessary details regarding your product’s commercial warranty as well as the repair procedure.
When contacting the Service Point, please have the exact product model and your proof of purchase available.
Service Point Contact Information
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Warranty Terms
Your commercial warranty provides additional coverage alongside your statutory rights arising from the applicable provisions of Greek consumer goods sales and warranty legislation. Your legal rights are not affected in any way by the commercial warranty offered by A. Gkionis – P. Symperas S.A..
For information regarding the commercial warranty of the product you purchased from djmania.gr, please refer to the product packaging. You may also consult the product page and the manufacturer’s website for warranty duration and additional details.
Please note that turntable cartridges and styli, as well as speaker units damaged due to improper use, are not covered by warranty.
Batteries are covered by warranty for a period of six (6) months from the date of purchase, provided that the issue is due to a manufacturing defect.
The warranty does not cover normal battery wear and tear, reduction in operating time over time, damage caused by improper charging, use of an unsuitable charger, moisture, drops, misuse, or repairs/interventions performed by unauthorized technicians.
To validate the warranty, presentation of the purchase receipt or other proof of purchase is required.
The warranty is also void if the device’s serial number or identifying markings have been altered, changed, or removed.
Please keep your proof of purchase for the entire duration of the warranty period, as it will be required in the event of a product malfunction or service request.
Packaging Issues Upon Delivery
When receiving your product(s), please inspect the packaging carefully to identify any possible damage that may have occurred during transport.
If you notice any issue, please contact the Djmania Dispatch Department before accepting the delivery.
If a problem is detected after receipt, please contact the Djmania Customer Service Department immediately.
DOA Replacement Procedure
For products that present a technical defect upon delivery (Dead-On-Arrival), certain suppliers provide the possibility of a commercial replacement due to DOA.
This option is offered by our company according to the instructions of the respective supplier and applies for a specific period after purchase (usually within three days from the date of receipt, unless otherwise specified by the supplier).
If replacement (and not repair) is provided, the product must be sent to the supplier’s authorized return point for inspection and approval of the replacement, always following the supplier’s DOA policy.
It is important to contact the warranty provider in advance to be informed about the correct procedure.
Please note that turntable cartridges and needles, as well as speaker units damaged due to misuse (such as amplifier or speaker overdriving), are not covered by warranty.
The warranty is also void if the serial number or identification markings of the device have been altered, changed, or removed.
Shipping Costs to Authorized Service Points
Shipments to and from service centers are at the customer’s expense, unless otherwise stated by the supplier or manufacturer.
Before sending any product, it is recommended to contact the relevant service point to confirm the procedure and applicable costs.