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All products of djmania.gr store are accompanied by a "Commercial Warranty" of good functioning which is offered by the respective manufacturer, and are covered according to the specifications set by the respective manufacturer and in authorized by the same Service Points.
The Commercial Warranty covers you in addition to your statutory rights, which derive from the relevant provisions on the sale of consumer goods and warranties of Greek law. Your legal rights are not affected in any way by the commercial guarantee offered by the manufacturer. www.djmania.gr has full responsibility and assumes all obligations provided by law and its provisions regarding your rights as a consumer.
For information about the commercial warranty of the product purchased from www.djmania.gr please refer to the product packaging. In general, to be informed about the warranty period of djmania.gr products you can consult the product page of djmania.gr as well as the manufacturer's page. For general information, as well as contact details of Service Points per product brand, please consult the list of service points.
Problem with the package upon delivery
Upon receiving your product(s), careful inspection of the packaging should be carried out to identify any issues that may have occurred during transportation. If you detect any problem, please contact the djmania Delivery department before accepting the delivery. If you discover a problem after delivery, please contact the djmania.gr customer service department immediately.
Shipping Costs to Authorized Service Points
Shipments to and from Service Points are always at your own expense, except in cases where coverage is provided by the manufacturer. In any case, before shipping, it is advisable to contact the Service Points using the contact information provided in the list below.
Service Points
Όταν ένα προϊόν παρουσιάσει τεχνικό πρόβλημα εντός της εγγύησης, επικοινωνείτε με το εξουσιοδοτημένο από τον κατασκευαστή «Service Point» για την κάλυψη της Εμπορικής Εγγύησης. Το εκάστοτε Service Point μπορεί να σας ενημερώσει για όλες τις λεπτομέρειες που αφορούν στην εμπορική εγγύηση του προϊόντος καθώς και τη διαδικασία αποκατάστασης της βλάβης.
Επικοινωνήστε με τα εξουσιοδοτημένα σημεία Service για πληροφορίες σχετικά με:
Τη διαδικασία αποκατάστασης βλάβηςΠού μπορεί να γίνει η αποκατάσταση της βλάβης
Για να δείτε τη λίστα με τα σημεία Service κατεβάστε τη λίστα παρακάτω:
Service Points List
Attention!
When contacting the Service, please have the exact model of the product and the purchase receipt available.
DOA Replacement Procedure
For products that have a technical problem upon delivery (dead-on-arrival) from certain retailers, the possibility of commercial replacement due to DOA (Dead-On-Arrival) is provided. This possibility is offered by our store, according to the instructions of the respective retailer and applies for a specific time period from the purchase (usually valid for three days from the delivery date, unless a different procedure is specified by the retailer). In the case that the product you received has a technical problem upon delivery, it is covered by the DOA replacement service, and you can activate it by contacting the customer service department of djmania.gr within the designated time frame.
Since replacement is anticipated rather than repair, the product is sent to the authorized return point designated by the retailer for inspection and approval of the replacement, always following the DOA policy set by the retailer. It is important to communicate in advance with the warranty provider to be informed about the procedure.
Attention!
Please note that the shipment of the product for repair to the "Service Point" as well as the transportation costs are your responsibility.
For any additional information you need regarding product warranties and authorized Service Points, you can contact the Customer Service Department.