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Warranties - Service
All products of the djmania.gr store are accompanied by a "Commercial Warranty" of good operation offered by each manufacturer, and are covered according to the specifications set by each manufacturer and at Service Points authorized by the same. The commercial guarantee covers you in addition to your legal rights, which arise from the relevant provisions on the sale of consumer goods and guarantees of Greek law. Your legal rights are not affected in any way by the commercial guarantee offered by the manufacturer.www.djmania.gr has full responsibility and assumes all commitments provided by law and its provisions regarding your rights as a consumer.
For information regarding the commercial warranty of the product you purchased from www.djmania.gr, please refer to the product packaging. In general, to be informed about the warranty period of djmania.gr products, you can consult the djmania.gr product page as well as the manufacturer's page. Για γενικές πληροφορίες, καθώς και τα στοιχεία επικοινωνίας με τα Service Points ανά μάρκα προϊόντος συμβουλευτείτε τον πίνακα που θα βρείτε εδώ.
Packaging problem upon receipt
Upon receipt of your product(s), the packaging should be thoroughly checked to identify any problems that may have arisen during transportation. If you find any issue, please contact the djmania Shipping Department before receipt. If you find a problem after receipt, please contact the djmania.gr customer service department immediately.
Shipping Cost to authorized service points
Shipments to and from Service points are always at your own expense, except in cases where the manufacturer provides coverage. In any case, before shipping, it is advisable to contact the Service points at the contact details you will find in the list below or by email at service@djmania.gr
Service Points
When a product presents a technical problem within the warranty period, you contact the manufacturer's authorized "Service Point" for Commercial Warranty coverage. The respective Service Point can inform you of all the details regarding the product's commercial warranty as well as the procedure for repairing the damage. Contact the authorized Service points for information about:
The repair process
To see the list of Service points, download the list below:
Attention!
When contacting Service, please have the exact model of the product and its purchase receipt available.
DOA Replacement Process
For products that present a technical problem upon delivery (dead-on-arrival), some representatives provide the possibility of commercial replacement due to DOA (Dead-On-Arrival). This option is provided by our store, according to the instructions of each representative and concerns a specific period of time from the purchase (usually valid for three days from the date of receipt - unless a different procedure is provided by the representative). In the event that the product you received presents a technical problem upon receipt, it is covered by the DOA replacement service and you can activate it by contacting the djmania.gr customer service department or by sending a written request to service@djmania.gr within the time provided by the procedure.
If replacement rather than repair is required, the product will be sent to the dealer's authorized return point for inspection and replacement approval, always in accordance with the dealer's DOA policy. It is important to contact the warranty provider in advance to be informed of the process.
Attention!
Please note that the shipping of the product to be repaired to the "Service Point" as well as the transportation costs are your responsibility.
For any additional information you need regarding product warranties and authorized Service Points, you can contact the Customer Service Department.