Warranties - Service

For products that present a technical defect upon delivery (Dead-On-Arrival), certain suppliers provide the possibility of a commercial replacement due to DOA.

This option is offered by our company according to the instructions of the respective supplier and applies for a specific period after purchase (usually within three days from the date of receipt, unless otherwise specified by the supplier).

If replacement (and not repair) is provided, the product must be sent to the supplier’s authorized return point for inspection and approval of the replacement, always following the supplier’s DOA policy.

It is important to contact the warranty provider in advance to be informed about the correct procedure.

Please note that turntable cartridges and needles, as well as speaker units damaged due to misuse (such as amplifier or speaker overdriving), are not covered by warranty.

The warranty is also void if the serial number or identification markings of the device have been altered, changed, or removed.